Acqueon Releases Analytics Based Customer Experience Solutions for Cisco Contact Center
Summary
Advanced inbound reporting and graphical analysis lets businesses monitor performance and demand across regions, skill groups and individual agents through detailed metrics.By increasing the effectiveness and use of self service options, AiR reduces live call volume, thereby allowing the contact center to operate with fewer agents.“With the introduction of AiR and AiP Acqueon now provides solutions for all business verticals and for both inbound and outbound contact centers,” said Ashok Raj, Vice President of Product Management.Advanced inbound reporting and graphical analysis lets businesses monitor performance and demand across regions, skill groups and individual agents through detailed metrics.“With these new product releases, businesses can fully leverage customer data for greater service performance insight as well as intelligent, predictive automation.”To learn more about Acqueon’s new AiP and AiR products along with our outbound solutions for Cisco contact centers visit http://www.acqueon.com/cisco-products/.About AcqueonAcqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space.
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