Survey: Consumers Signal Readiness for Smart Mobility Assistance Propelled by Connected Vehicles
Summary
Urgently examines the potential for vehicle connectivity to provide safe, transparent and exceptional mobility assistance experiences in a new future mobility focus report titled, “The Upshift to Smart Mobility Assistance: Connected Vehicles & the Road to Proactive Assistance.” For more than 25 years, connected car services have been evolving to include a growing array of safety and convenience features, including breakdown response, vehicle diagnostics and predictive assistance features, navigation, Internet connectivity, infotainment, payments and more. “Vehicle connectivity is making it possible to move beyond reactive roadside response, to power diagnostics and the ability to proactively deliver a wide range assistance services to motorists before problems occur, avoiding the inconvenience of a breakdown,” said Chris Spanos, CEO and co-founder of Urgently. Consumers also indicated their readiness for a broader range of connected assistance features, including (percentages represent consumers who rated each feature “desirable” or “very desirable”): • Contact family/friends upon an incident with your location data (60.2%) • Contact insurance company in the event of an accident (43.9%) Additional directional insights on consumer preferences related to vehicle connectivity and smart mobility assistance are included in the Urgently focus report, “The Upshift to Smart Mobility Assistance: Connected Vehicles & the Road to Proactive Assistance.” ABOUT THE SURVEY The Urgently Connectivity & Mobility Assistance Consumer Survey of an independent panel of 431 U.S. adults was conducted online, in March 2021. Its innovation and growth have placed Urgently at the forefront of the rapidly emerging connected assistance ecosystem and atop the lists of the world’s most trusted business ranking organizations, including the Deloitte Technology Fast 500 (2020, 2019), Financial Times’ The Americas’ Fastest-Growing Companies (2021, 2020), the Inc. 5000 (2020, 2019), and Forbes’ List of America’s Best Startup Employers. Urgently is the choice of leading global brands trusted by millions of consumers across automotive, insurance, telematics and new technology transportation companies in North America, Europe, Asia and Australia.