88 Percent of Businesses Rely on Outdated Methods for Order Management According to Study Commissioned by Perficient
Summary
“As online sales continue to soar, companies are failing to match the growth in demand by depending on antiquated methods to fulfill orders. Intelligent ordering systems can help companies adequately balance demanding service expectations with inventory holding costs across a large distribution network.” The study also found that firms base their operational strategies and decision-making on metrics that distort incentives, citing a preference to secure the lowest unit cost by buying in bulk, rather than accurate demand forecasting, improved customer service, or return on inventory investment. When executed correctly and optimized with intelligent fulfillment, they demonstrate a unified commerce approach for sellers spanning all points along the customer purchase lifecycle.” Additional information about the study will be provided during an upcoming Perficient webinar, How to Drive Better Customer Experience with Intelligent Order Management, where Perficient supply chain experts Breeze and Steve Gatto, commerce portfolio specialist, will be joined by guest speaker and Forrester Analyst, George Lawrie, to discuss the research findings and how intelligent order management can increase revenue and customer loyalty. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help the world’s largest enterprises and biggest brands succeed.