Chargehound Helps Discord Fight Chargeback Fraud and Recover Revenue as the Company Scales
Summary
Since launching in 2015 Discord has grown to over 100 million monthly active users with many coming to the service to keep in touch with their friends and communities during times of social distancing. Getting started was simple, we saw results instantly, and the insights they deliver are valuable to our growth.” Prior to onboarding Chargehound, Discord fought the majority of its chargebacks manually, a very labor-intensive and time-consuming effort. Chargehound worked with Discord to create fully customized response templates designed to optimize win rate and maximize revenue recovery. With the ability to process up to 250,000 chargebacks per minute across any currency, Chargehound integrates with major payment processors and creates custom templates designed specifically to enable merchants to improve win rates and maximize revenue recovery. With Chargehound, merchants free up time and resources, scale operations with zero CapEx and OpEx, and gain valuable insights for fraud prevention, all while recovering lost revenue.