Bipath launches all-in-one business call center solution Contact Cloud to streamline sales, marketing and support processes and drive significant cost savings
Summary
Contact Cloud is here to fill that void, and do it in a support focused, cost-responsible way -- to help businesses not just survive but grow,” said CEO of Bipath, Michael Barnett. With a customizable view, the cloud-hosted platform enables users to easily navigate through a customer’s latest inquiry, be it via calls, forms, chat, text messages and faxes. This powerful data allows businesses to optimize processes and build strategy to increase sales leads and conversions while understanding exactly what’s resonating with their customer base. Contact Cloud offers unlimited call recording storage and SMS campaign options that enable the sending of auto-respond, pre-scheduled, bulk, or one-off messages to customers. Contact Cloud requires no software installation, making it easy for onsite and offsite businesses to work regardless of geographic location.
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