5 tips for better employee experience journey mapping
Summary
Given the potential gains in retaining talent and maximizing human capital investment, the quest to perfect the employee experience journey map isnt likely to lose steam anytime soon. "The crucial thing is not to ask for any information [about the journey] during the application process because you dont want to overwhelm the candidates as they are applying," said Dmytro Okunyev, founder of Chanty, an AI-powered team chat. "The goal in creating an employee journey map is to break down the silos that might be standing in the way of an integrated experience," said Kelly Ann Doherty, chief people and communications officer at Mr. Cooper Group, an online home mortgage company. " For example, IT can have a big impact on a new employees first day, and the onboarding and training experience HR offers can influence someones sense of belonging. "It could be a program, perk, giveaway or experience thats memorable and unique to your company, and those peak moments differentiate you as an employer and delight your teams.