FCC wants faster action on blocking unwanted automated calls

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Summary

A task force of more than 30 major technology and communication companies said they have made progress but have not found a solution to eliminate "robocalls" or automated, prerecorded phone calls, but a top U.S. regulator urged faster action. Wheeler wrote major companies in July urging them to take new action to block robocalls, saying it was the top source of consumer complaints at the FCC. Scam artists often times based abroad try to appear to call from a bank or a government phone to trick consumers into disclosing confidential financial or account information. The task force ran a "Do Not Originate" with Internal Revenue Service phone numbers that were often spoofed that reduced robocall complaints by 90 percent. The IRS phone numbers on the list had to be "receive only" and had to be entered into a database, said Joan Marsh AT&Ts vice president for federal regulatory affairs.

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