AskNicely Launches World’s First Customer Experience Coaching Platform
Summary
“We designed Performance & Recognition for them—for employees who have the most power to actually impact customer experience, and drive long-term outcomes like loyalty and advocacy. Employees can track their own specific NPS ratings over time, see how they rank compared to peers, and receive achievement badges for performance milestones. “Imagine, as an executive leader, knowing that every employee is focused every day on exactly what they need to do to create awesome customer experiences,” said Ward. “This new module applies technology to effectively have a daily personal coaching conversation with hundreds or thousands of front-line employees.” Front-line staff or local managers can use Performance & Recognition to respond instantly to customer feedback or escalate larger issues. Executive dashboards provide at-a-glance performance metrics based entirely on customer feedback, making it simple to pinpoint star employees, identify what they’re doing differently and send shoutouts to build a culture of positive appreciation.
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