Converseon Advances AI-Based Text Analytics
Summary
Converseon, a provider of social listening and voice-of customer technology, is rolling out a new version of its AI-powered SaaS text analytics solution, Conversus. According to the company, Conversus 4.0 puts the power of machine-learning in the hands of users via an intuitive dashboard to allow them to generate actionable insight and business results by separating meaningful signals from the noise associated with unstructured social and VoC data. In addition to social listening data, other sources for Conversus analysis include survey verbatims, call center/focus group transcripts, and customer reviews. Built upon Converseon’s proprietary training corpus of millions of human-coded training records gleaned over the last decade, Conversus says it also offers users access a range to off-the-shelf custom classifiers for verticals, including pharma, financial services, hospitality, consumer products, entertainment, B2B, and retail. Automated F1 performance scoring allows users to understand the precision and recall of their classifiers, so the data can be used with confidence for reporting and modeling.
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