Industry Voices—Partnerships like Health First and Privia Health help balance physician autonomy, customer satisfaction
Summary
Health system executives from across the country routinely face challenges surrounding advancing quality, controlling cost, improving outcomes and, of course, increasing top-line growth. The industry tends to focus on solutions to improve internal processes at the expense of delighting its customers and aligning with the providers that can create positive change. An effective way to create this continuum is through an Integrated Delivery Network (IDN) that understands and chooses to partner with both employed and private practice physicians. Additionally, the patient engagement technology—including telemedicine and integrated online scheduling—drives greater satisfaction and creates an environment where the ideal version of population health places a priority on enabling connectivity between associates and physicians, regardless of their choice practice preference, whether private or employed. This type of health system relationship may be considered unique today, but the hope is that similar partnerships quickly move to the industry standard—for the greater good of all healthcare.