The Best Live Chat Software According to G2 Crowd Fall 2016 Rankings, Based on User Reviews
Summary
LiveChat, Olark, Intercom, and Zopim were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence. LiveAgent, Userlike, SnapEngage, and Pure Chat were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research.
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