Itineris – Excellence in Utilities – Dakota Electric Association chooses UMAX to modernize customer service and billing solutions
Summary
Dakota Electric is modernizing this critical information system with the goals of enhancing customer service to its 110,000 member-customers and increasing operational performance and efficiency by removing the limits of current applications. For example, we recently rolled out a new mobile site to improve access to information and payment options for members,” said Dakota Electric President-CEO Greg Miller “This CIS project, which impacts our performance on a much deeper level, is another example of how we’re modernizing our technology to improve service and operate more efficiently.” Dakota selected Itineris’ UMAX to help deliver on the following goals: The resulting enhancements expected include better member service capabilities, improved operational efficiency across internal users, expedited case handling for member requests, better exception tracking and handling on billing processes, and less manual processing between applications. Additional benefits to Dakota Electric operations will include faster, more reliable data movement throughout utility departments, greater flexibility in adapting processes to future business and customer care needs, new reporting and business intelligence capabilities, and an enhanced user experience for DEA employees. “In a day when the relationship between utilities and their customers is evolving rapidly, we are excited to be part of Dakota Electric’s future,” noted Itineris President, North America, John Beddingfield, “Nowhere than in the energy cooperative are the elements of service and stewardship more real in this industry. We found that in Itineris and are excited to begin this next chapter with them,” noted Sherie Wutschke, Dakota Electric CIS/Billing Manager.
