Now Available – Release 6.2 of the COPC Customer Experience Standard
Summary
At the same time, the COPC CX Standard increases revenue and lowers cost by driving efficiencies, leading to greater profitability for the wider organization. Since its initial release, many of the world’s most successful brands have deployed the management practices contained within the COPC CX Standard, resulting in transformed, highly consistent customer experiences that are uniformly carried out across all channels. COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.