Survey Finds Majority of IT Ops Leaders Concerned Service Interruptions Negatively Impact Customer Satisfaction and Retention
Summary
The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams. “Today, the number of alerts that IT teams face every minute has moved beyond human scale,” said Charles O’Keefe, VP, Enterprise Monitoring and Engineering at American Express, and keynote speaker at the AIOps Exchange. It has truly made a difference in our day-to-day operations efficiencies.” AIOps Exchange participants comprised nearly 100 IT executives (from manager level to C-suite) representing large enterprise organizations. To download the complete data report, please visit www.aiops-exchange.org/resources/ AIOps Exchange is a private, not for profit forum where IT industry thought leaders, influencers and C-level executives come together to share insights on the best use of artificial intelligence in enterprise IT Operations. Our invitation-only events are committed to the open exchange of ideas on trending topics such as digital transformation, service assurance and business agility.