Juniper Research: Contactless Ticketing Users to Reach 468 Million by 2023, as Consumers Embrace Frictionless Ticketing
Summary
This is due to successful deployments, such as Transport for London, which accounted for 760 million contactless journeys in the year up to September 2018. While several sports events, such as the 2018 FIFA World Cup, have demonstrated this approach, not enough is being done by venues to take advantage of it and other solutions, such as QR via mobile app, are playing a more dominant role. Research author Nick Maynard explained: “With far higher compatibility with devices and lower installation costs than with contactless, QR-code mobile app ticketing will dominate events ticketing. The trend to hybrid smartwatches means that many new devices are not capable of ticketing. Juniper Research provides research and analytical services to the global hi-tech communications sector; providing consultancy, analyst reports and industry commentary.