Mediu to Showcase MERF at CX17 Customer Experience Event
Summary
“We are delighted and honored to be a sponsor in the inaugural conference of our two most-valued vendors, and look forward to the opportunity to learn and discuss how this powerful combination will lead to our clients’ ultimate success,” said Scott Halliday, director of business development for Mediu.One of Mediu’s customers, a global technology service provider and conglomerate of web hosting companies, can attest to the benefits of MERF.Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions.Mediu will show how solutions combine with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.“We are delighted and honored to be a sponsor in the inaugural conference of our two most-valued vendors, and look forward to the opportunity to learn and discuss how this powerful combination will lead to our clients’ ultimate success,” said Scott Halliday, director of business development for Mediu.During the event, Mediu will showcase its strategic contact center application, Mediu Extensible Routing Framework (MERF).Mediu consultants implemented the new routing application alongside the Genesys CX Platform, ultimately saving the company $1 million and reducing outage length from 98 hours to just over eight hours in one year.“CX17 is a time to celebrate our valued partners who collaborate with us to turn customer journeys into lasting relationships,” said Paul Rolfe, vice president of global partners and alliances for Genesys.