Telrex Announces Availability of CallRex Computer Recording Version 3.9
Summary
Further, the complete customer interaction—including the desktop video and the telephone conversation—can be exported to be attached to e-mail, CRM records, or other business systems to provide an audit trail or training clips for quality monitoring.CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Digium Asterisk, Pingtel, Fonality, TalkSwitch, and more.Full-motion videos, synced with call audio, provide a holistic view into customer interactions, allowing contact center managers to identify positive experiences or areas for training.Companies use computer recordings for comprehensive quality monitoring and employee performance optimization.Further, the complete customer interaction—including the desktop video and the telephone conversation—can be exported to be attached to e-mail, CRM records, or other business systems to provide an audit trail or training clips for quality monitoring.Version 3.9 of CallRex Computer Recording includes full-motion video capture, including voice and data, as well as the ability to live monitor employee desktops or take screen snapshots at pre-determined intervals throughout the business day.CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Digium Asterisk, Pingtel, Fonality, TalkSwitch, and more.Telrex offers its award-winning CallRex suite of software through value added resellers worldwide.