eGain® Social Named a KMWorld Trend-Setting Product of 2010
Summary
Hugh McKellar, KMWorld’s Editor-in-Chief, added, “Trendsetting solutions are chosen by a distinguished panel of editorial experts, analysts, systems integrators, vendors, line-of-business managers and users.The products selected all demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers.” “Customers increasingly live on social networks more than anywhere else on the web,” said Ashu Roy, CEO and co-founder of eGain.Hugh McKellar, KMWorld’s Editor-in-Chief, added, “Trendsetting solutions are chosen by a distinguished panel of editorial experts, analysts, systems integrators, vendors, line-of-business managers and users.The products selected all demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers.”“Customers increasingly live on social networks more than anywhere else on the web,” said Ashu Roy, CEO and co-founder of eGain.Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC.