Strategic Partnership Formed Between Cystelcom and eGain
Summary
Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, contact centre analysis/evaluation and 3G telephony, Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of large mobile operators, content providers and contact centres that enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction.We are thrilled to share a common mission with a global leader like eGain and are very optimistic about the prospects in the regional market,” said Manuel Cuenca, General Director of Cystelcom.By working with eGain we can help clients deal with volume demands efficiently, improving customer service and delivering significant cost savings,” said Manuel Beltrán, Business Developer Manager of Cystelcom.We are thrilled to share a common mission with a global leader like eGain and are very optimistic about the prospects in the regional market,” saidManuel Cuenca, General Director of Cystelcom.“Many Spanish companies are receiving high volumes of customer queries through electronic channels such as email, chat and web self-service.We believe the market opportunity for customer interaction management solutions in Spain is significant and growing, and are delighted to partner with a leader like Cystelcom to target this market opportunity,” said Tanja Samsom, Alliance Manager of eGain EMEA.About CystelcomFounded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multichannel contact centers.