eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America
Summary
Company Overview Contact Info & Offices Press Releases eGain Corporation Press Release Receive press releases from eGain Corporation: By Email RSS Feeds: eGain to Host Online Seminar Featuring Leading Independent Analyst Firm and CRM Publication on the 2008 State of Customer Service in North America Webinar to focus on the performance of large North American businesses in single-channel, multichannel and multi-agent customer service across phone and online channels.The webinar will provide details of the research findings as well as best practices that companies can use to address customer service deficiencies uncovered by the study.eGain media contact Connie Pheng Phone: 650-230-7449 Email: pr@egain.com Mountain View, CA, April 19, 2008 --( PR.com )-- eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that it will host an online seminar featuring Chip Gliedman, VP of CRM Research at Forrester, and Bob Fernekees, Publisher at Destination CRM.The webinar is scheduled for Wednesday, April 23rd, from 11:00 am to noon Pacific Time and will focus on the “state of the industry” in customer service offered by leading North American businesses.Attendees will also receive a complete report of findings.Date and time of eventWednesday, April 23rd, from 11:00 am to noon PSTHow to registerTo attend, fill out the registration form at:http://www.destinationcrm.com/webevents/details.asp?eventid=283&src=eg3About eGaineGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment.