Bloomfire Wins 2022 BIG Excellence in Customer Service Award
Summary
Knowledge engagement software company Bloomfire announced today that it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. Bloomfire’s knowledge engagement software helps leading brands like PennyMac, Jackson Hewitt, and Orvis arm their customer-facing employees with the information and insights they need to provide timely, confident, and accurate service. “We’re honored to be named a Technology of the Year by the BIG Excellence in Customer Service Awards,” says Ben Little, CEO of Bloomfire. When customer-facing employees can easily tap into the relevant knowledge that exists across their entire company, they are better equipped to resolve complex issues with confidence.” “Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Classifications
AskAI Classifications
LabelsLinked Companies
