TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards
Summary
We are honored to be selected by CUSTOMER Magazine and TMC for the Product of the Year and Remote Work Pioneer Awards.” Acuity is an advanced contact center performance management platform. “TouchPoint One contact center solutions have proven deserving of their elite status, and I look forward to continued innovation from TouchPoint One throughout 2022 and beyond.” Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively enhanced financial and operational performance. Contact center leaders choose Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operating expense. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of employee dashboards, balanced scorecards, gamification, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.