Glia raises $45M at a $1B+ valuation for an AI-based CRM that lets agents get hands-on to help –
Summary
The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. In the latest development, Glia — which builds AI-based CRM solutions for agents to converse with customers across multiple mediums (including video, voice, messaging, email and chatbots), and then to screenshare to give hands-on help to those users — has closed a new round of funding, a Series D of $45 million that catapults the company’s valuation to over $1 billion. Insight Partners led the round, with Wildcat Capital Management and a new strategic backer, the unified business communications giant RingCentral, also participating. Publicly traded RingCentral has hundreds of multinational customers, and so Glia will likely be investing more into building services to address that global clientele. Most people haven’t yet experienced first-hand the magic and power of Digital Customer Service as consumers, which stems from Glia’s proven ability to create seamless, uninterrupted experiences across CoBrowsing, voice, chat, and video.
