Bluefin and Upwire Partner for Automated Payment and Customer Communications
Summary
Through the Upwire platform, clients can use SMS and IVR to drive payments and supercharge arrears collections, while empowering customers to access online and digital self-service resolutions. Our platform fits perfectly with this value proposition because it provides intelligent IVR and SMS automation that will allow Bluefin’s clients to take advantage of PCI compliant ‘best-in-breed’ cloud infrastructure to securely accept credit card and ACH payments via Upwire Pay and over the phone, without the need for any human interaction.” Through the partnership, Bluefin’s clients will get the convenience and efficiency of automated IVR and SMS payments and communications. “Consumers today want more ease of use when making payments and receiving communications from their providers, which is why we knew it was important to offer our merchants this feature for their customers,” said Greg Cornwell, Chief Revenue Officer, Bluefin said. Our product suite includes solutions for contactless, face-to-face, call center, mobile, Ecommerce and unattended payments and data in the healthcare, higher education, government and nonprofit industries. The company’s simple drag-and-drop platform allows businesses to create smarter ways to communicate with customers from SMS, email and chat bots, to IVRs.
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