ServiceNow pricing bucks tradition for incident response
Summary
Customers of ServiceNows Lightstep Incident Response will pay for usage rather than users, as the vendor faces off with competitors in multiple categories. Pay-as-you-go SaaS pricing isnt new to the market, but its relatively new for ServiceNow, as it faces the same pressure to appeal to modern DevOps teams as other established IT vendors, including Splunk. "Most of the vendors are willing to go that route now because thats where the software industry is going," said Andy Thurai, vice president and principal analyst at Constellation Research. Atlassian has added its own configuration management database (CMDB) and attacked ServiceNows ITSM based on its complexity and price. Assembly uses Datadog, and Gurumoorthy said he hopes to see improved integration between that and Lightstep Incident Response, which currently requires manual effort to set up.
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