Swiss Post Solutions recognized for innovation by the Business Intelligence Group
Summary
• Its delivery of digital mail services, including the seamless, rapid rollout of the solution to customers with urgent needs to support employees working remotely during the recent crisis • Touchless solutions for mail, reception and concierge, which provide both safety and convenience to clients, employees and visitors • The development of an Innovation Workshop framework to engage clients in the development of a viable roadmap for innovative solutions as they futureproof their operations • The rollout of new communications and training tools to support its employee population, especially those working remotely and onsite in client offices • High customer scores on innovation in its 2021 customer satisfaction survey. “Innovation is driving growth in the global economy,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 8000 employees and specialized partners span the full range of the industry with focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.