ARTIC’s New Feature: Start-Stop Call Recording on Demand – Avanser
Summary
On-demand recording control has been available through our core call tracking service for some time, however, our ARTIC clients have unfairly been unable to benefit from this feature, until now. Recording is fully controlled through the Agent Assistant and can be paused and resumed multiple times throughout the call, with each segment seamlessly joined together into one audio file. This ensures agents can capture important information for compliance purposes, whilst still adhering to PCI security standards. On top of the release of Start-Stop Recording, we have also been working quietly behind the scenes upgrading and strengthening the core platform to ensure stability and performance at any call volume. This is part of our commitment to continuing to provide a service you can trust and depend on to handle your most important communications.