Industry Focus: How ARTIC helped a nationwide company – Avanser
Summary
Utilizing a unique blend of AVANSER technology and expertise the client was able to customize a national solution to address their challenges. The ARTIC solution enabled the national sales team to retain their existing phone numbers with traffic routing directly to them based on time and location. The business also found an increase in efficiency as they were able to take people in and out of the queues and mange call handling: • None Exchange and time based routing rules allow us to prioritise agents based on location and timezone • None IVR allowed us to categorise and route the traffic, sales staff were no longer losing time on customer service issues • None ARTIC works directly with SIP. This enables the team to work directly from their mobile and laptop whilst maintaining consistent business phone numbers • None Remote working sales staff activity and progress was visible to interstate management • None Automatic reports and alerts allowed staff to identify any issues before they become a problem • None Inbound and outbound call recording allowed for a higher level of staff training and customer service as well as eliminating call backs due to incorrect or lost notes Click here to find out more about ARTIC and how it can benefit your business today. It provides its clients with invaluable Marketing Intelligence data by offering real time Call Tracking and Analytical tools empowering Businesses to make better decisions.