5 High-Impact Actions for Government Back-Office Success

▤ Summary

Using online forms instead of paper, storing all your information in databases instead of filing cabinets, and tracking reviews and inspections using an app instead of notepads and emails was going to lead to streamlined processes and empower folks to get things done more quickly. The building department emails her to confirm they received the application and notes that she needs to sign an authorization form to begin the four-department review process. Each time a new service becomes available on the portal, people log in more often and gain a new level of comfort interacting with their government, improving trust and satisfaction. Because more people will rely on the digital versions of your services, your staff will become more familiar with the processes and more receptive to unlocking the full potential of the software you’ve spent time and money implementing. You can breathe new life into legacy systems by giving them a new purpose (e.g., the Planning Department’s address, parcel, and owner records can become the central database for anything related to residents and businesses).

▦ Linked Companies

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$10M to $25M