ProCom Connections Presents the Holy Grail of Campaign Management Software for Telemarketing/Telesales Agencies and Call Centers
Summary
Knebworth, United Kingdom, August 18, 2014 --( Connect Technology is a fit for purpose, software as a service solution for telesales/ telemarketing agencies and call centres.The hosted service is provided via the cloud and users gain access using a remote desktop or web interface.“We have found an increase in productivity of at least 50% plus a better level of transparency and accountability of our telemarketing agents then we ever had before.” -Stuart Sims, Managing Director, Ixpertise Limited Connect Technology Having been developed in a 3rd party outsourcing environment, Connect Technology has handled well over 7000 client campaigns in many years and therefore has very rich functionality that can only be gained with experience and not just written from the mind of a software developer.Connect has been developed as a result of 25 years of telesales/ telemarketing experience having successfully completed over 7000 client campaigns.The technology has been designed and evolved over 25 years to cope with the demands of medium to high volumes of calls and emails to and from customers and can completely track a business process for a customer service unit or manage the productivity of an outbound telesales unit for example.Procom Connections hosted software platform is provided to clients for use by call center and telesales operators to help to improve the productivity and transparency of any inbound or outbound operation.Users can access the hosted solution from anywhere in the world as long as they have an internet connection.The hosted service is provided via the cloud and users gain access using a remote desktop or web interface.“We have found an increase in productivity of at least 50% plus a better level of transparency and accountability of our telemarketing agents then we ever had before.” -Stuart Sims, Managing Director, Ixpertise LimitedConnect TechnologyHaving been developed in a 3rd party outsourcing environment, Connect Technology has handled well over 7000 client campaigns in many years and therefore has very rich functionality that can only be gained with experience and not just written from the mind of a software developer.