Enterprise search vendor BAInsight acquired by Upland Software | Intranet Focus | Intranet strategy & management
Summary
The problems it faced were that federated search seems wonderful in theory but an absolute nightmare to implement and although many executives seem to think that what their organisation needed was just Google there was little clarity from the the vendor as to just what a Google-like experience would bring to the user. BAInsight never developed any significant line of business outside of North America and that meant it was not an attractive option for European-wide or global customers. Because of the comparatively small size of the company it did not appear in the Gartner and Forrester reports, which limited its visibility to the CTO sector. To quote Rod Favaron, President of Upland “Our acquisition of BA Insight was driven by our customers’ needs, specifically in the business services, life sciences, and legal industries, where knowledge workers are spending wasted hours using ineffective enterprise search tools trying to track down the right documents to do their work. BA Insight solves these major search challenges facing specialized knowledge teams today.” Straight out of the BAInsight marketing pitch!
