Internal SaaS ERP support vs. outsourcing: How to choose

▤ Summary

Pursuing an IT outsourcing strategy could benefit organizations that want to utilize external expertise for their day-to-day support needs and eliminate the need for internal staff to work on those business applications. For those organizations, hiring in-house application support staff to take care of basic training and incoming tickets triage may be the most cost-effective option. By contrast, internal support team members bring organizational knowledge when solving SaaS ERP issues. Companies may decide to employ only one or two staff members for SaaS ERP support to keep costs low. However, doing so puts organizations with extensive customization and complex systems at risk, as one employee leaving would have huge support repercussions.

▦ Linked Companies

HubSpot, Inc.

$1M to $5M