GuideCX, the Leader in Customer Onboarding Software, Raises $25M in Series B Funding
Summary
"What excites us most about GuideCX is their management team’s focus on enabling faster and higher-satisfaction customer onboarding," said Paul Madera, cofounder and general partner of Meritech. This Series B funding will add resources to further enhance those abilities as GuideCX equips organizations with intelligent automation logic that guides users on how to deliver products and services faster and easier than ever before. Additionally, the GuideCX team will focus on adding hundreds of managed integrated partners into its ecosystem, making its data available for companies to leverage with their existing tech stacks such as CRMs, business intelligence systems, CSM solutions, support ticketing platforms, internal chat tools and more. "It goes without saying that this funding will help us bring customer onboarding to the next level, especially as we recognize that the main challenge implementation managers continue to face is engagement from those that they are trying to serve," said Peter Ord, founder and CEO of GuideCX. "Helping teams improve this communication will always be our guiding principle, which is why we will continue to work at achieving our goal of reaching 100%, across-the-board engagement with all external participants.