Can a good knowledge management system help us know what we don’t know?
Summary
Recently, a prospective Northern Light client explained what she hoped to achieve by deploying a SinglePoint™ knowledge management platform across her organization. Some of the themes she mentioned were quite familiar to us – for instance, her company hoped to break down “knowledge siloes” that were preventing valuable information resident within one department or team from being easily shared enterprise-wide. Many large enterprises have vast research resources, including valuable subscriptions to third-party market reports and analysis, which frequently go underutilized by rank-and-file employees. It is far more difficult to uncover our unknown knowledge gaps, which, in a business context, may seriously impede our ability to render sound judgments and make effective decisions. To learn more about how SinglePoint can help your organization to spot knowledge gaps that may impede effective business decision-making, contact Northern Light.
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