Contact Centre Software Startup SaaS Labs Raises $42 Mn
Summary
Delhi-NCR and Palo Alto-based contact centre software startup SaaS Labs has raised $42 Mn in a Series B funding round led by Sequoia Capital India. Base 10 Partners and Eight Roads Ventures also participated in the round along with angel investors Amit Agarwal, Allison Pickens, Anand Chandrasekaran, and Michael Stoppelman. The startup plans to utilise the raised capital in hiring good talent globally, launch innovative products, focus on brand marketing and get aggressive with strategic M&As. “While we are well-capitalised, this round gives us the firepower needed to double down on what’s working, hire great talent globally, launch innovative products, focus on brand marketing and get aggressive with strategic M&As,” said Gaurav Sharma, founder & CEO, SaaS Labs. The rising adoption of advanced contact centre technologies, the need to handle attrition and absenteeism within support teams and the emerging role of social media are expected to contribute to this growth.
Funding
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