202213 Jan

Self-Funded SuccessKPI Poised for Global Expansion After Record-Breaking 10X Growth

Summary

The fully integrated platform unifies speech and text analytics, quality monitoring, and a rich business intelligence framework with a data lakehouse architecture. We built a next-generation, AI/ML powered contact center analytics platform with modern cloud technologies to help enterprises drive better customer experiences across all channels. Banneker Partners is the sole investor in this strategic investment which reflects the firms confidence in SuccessKPIs ability to execute its vision of becoming the leader in contact center conversation analytics and workforce engagement. The platform unifies data from the cross-channel customer experience journey and integrates insights and action recommendations with popular CCaaS solutions, including Amazon, Genesys, UJet, and Talkdesk. Banneker collaborates with management teams through capital, strategic, and operational support to enable accelerated growth guided by the focus on enhancing value to the end customers of the software.

Source: Prnewswire

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