How To Review Business Policies

▤ Summary

Many problems with procedures that crop up after they’ve been implemented are traceable to inadequate or no policy review process. Effective communication is a big reason why the international quality standard, ISO 9001, mandates design and development controls (clause 8.3.4). That person is bound to temporarily lose focus on the policy or procedure they’re writing when other projects and other managers are continually demanding that their stuff is mission critical, “…so drop everything and work on this.” (Now, where was I?) Make up a Seven C’s checklist for often overlooked items, like “Are important terms defined?” and “Is ‘active voice’ used?” Did the tech writer go beyond the stated objectives? During the policy cycle, review processes and be sure to lead with those aspects of the procedure where objectives were met or exceeded.

▦ Linked Companies

Bizmanualz

$1M to $5M