Four Pillars of Support
Summary
When people speak of four pillars they are usually referring to something important being held up; supported in a sturdy, reliable way that provides strength and resilience. The Edge program’s four pillars are: • Cloud Backup – automated backup in an encrypted secure manner that protects a reporter’s work, even if their computer crashes, is damaged, or lost • Priority Access to Tech Support – to get help ASAP, when you need it • RealTeam – simultaneous collaboration made easy, with reporter, scopist, and editor all working together • CATalyst Updates – ensure that you are working with the most current version of the software, whether updates are large or small We hear all the time that any one of these pillars have each brought immeasurable benefit to court reporters who rely on CATalyst. Or the call to Tech Support that helped a reporter solve a nagging audio issue caused by inadvertently including files with different underlying timestamps. Consider the reporter who, during the afternoon break of an eight-hour depo, was asked by the lead attorney for an expedite—and was able to deliver without having to stay up all night, because she called on two trusted scopists and an editor to collaborate and start perfecting the transcript even as she was still writing. Finally, an update to the software that cures a nagging error or adds a timesaving job aid like Case Prep or auto-index.
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