New Year, New SOP: How to Improve Your Team’s Documentation

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Summary

This is just preparation for the journey, gassing up the car and checking for a spare tire before the long trip. A frequent pothole you need to avoid in the claims-processing road to reimbursement is caused by documentation processes, or a lack thereof. Standard operating procedures (SOP) that are clearly defined for documentation will speed up your trip and ensure no reimbursement opportunities are passed. If required to do an Outcome and Assessment Information Set (OASIS), provide additional education on completing it correctly; incorrect or inadequate responses can decrease potential reimbursement. • Encourage your team to analyze and interpret changes and make adjust to the POC as soon as needed.

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