Exotel acquires Cogno AI to add Conversational AI Capabilities - Exotel
Summary
All of this combined with Exotel’s platform amounts to huge benefits giving you a clear competitive advantage: High wait times are a common problem in enterprise contact centres. With Cogno AI’s chatbots and live chat capabilities, Exotel will be able to help you build a chat-first contact centre with better processes and automations, resulting in faster resolutions and shorter wait times. #3 A single platform for all your customer engagement needs For enterprises, the largest inefficiencies lie in the inability to make disparate systems work with each other. The adoption of new digital channels for business communication is on the rise – more of you are working with multiple vendors to enable omnichannel conversations. In the coming months, we will be working on offering the capabilities of Exotel, Ameyo and Cogno AI under a single platform.
