Leading From the Customer Perspective with Clearpath Robotics [Podcast]
Summary
You can listen to Customer Experience Leaders Chat also on: Who decides what metrics illustrate a support team’s success? While CSAT and NPS are a significant part of measuring customer experience, it isn’t the ultimate goal. When done correctly, this practice leads to more proactive support, more meaningful ticket prioritization, and tangible executive summaries on the health of your customer base. In Conversation with Greg Skirving, Director of Customer Support at Clearpath Robotics First and foremost. Every customer has a minimum number of robots that must be active at any time, and if for some reason they drop below that, Greg’s team can easily recognize a problem and jump into action.
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