Leading QSR Giant Modernizes Test Management and QA Process with
Summary
After the turbulent events of 2020, QSRs must optimize their dining fronts, drive-through, and digital channels to up their customer service game. In this press release for a study conducted in October 2020, Deloitte has brought to light some interesting changes in the QSR industry resulting from the COVID-19 pandemic: Delivery and takeout order have increased to 68% and 52% respectively leading restaurants to re-invent their strategies for a physical presence. Our client, one of the top 4 QSRs globally and a Fortune 500 fast-food corporation sought the benefits of a QA testing ecosystem for one of its brands to improve customer service. One of the major brands under the client’s diverse portfolio was looking for options to modernize their QA tool ecosystem and accelerate digital transformation efforts after COVID-19. After carefully researching and analyzing multiple contenders, they finally found QMetry Test Management who offered the capabilities and functionalities to resolve all persisting issues.
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