eGain Rated a 2012 Leader in Web Support and Contact Center Search Categories by Premier CRM Industry Publication
Summary
“We are honored to be rated a Leader in web support and contact center search by the premier CRM industry publication,” said Ashu Roy, Chairman and CEO of eGain.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.“New enterprise search features, combined with its knowledge management and multichannel suite, make eGain a must-have vendor for enterprise short lists,” added John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA).“We are honored to be rated a Leader in web support and contact center search by the premier CRM industry publication,” said Ashu Roy, Chairman and CEO of eGain.About CRM magazineCRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy.The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.About eGaineGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels.