Dialpad Acquires Koopid to Offer Comprehensive and Intelligent Omnichannel Support Through Dialpad Contact Center
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). Koopid digital engagement technology, as well as our recent acquisition of Kare Knowledgeware, will help Dialpad lead this industry from the front with innovative solutions for the complexities of tomorrow.” The shift to personalized customer service has become the expectation of today’s discerning consumer. We anticipate a bright future together and look forward to leading CCaaS innovation as part of the Dialpad team.” The Koopid CX platform enables brands to deliver a modern, connected and personalized customer experience within and across all digital channels. “Dialpad is building agile and flexible cloud contact center solutions for the next generation of forward-thinking customer service providers and Koopid is a key piece to enhance our offering,” continued Walker. With a TrueCaaS™ solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration.
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