5 Ideas on Improving Your Relationship with Vet Clients
Summary
Now, as COVID protocols are being reduced across the United States allowing many hospitals to reopen, practices are looking for ways to adapt to the “new normal” and streamline daily operations while keeping their clients front and center. It’s a great way to offer your clients 24/7 online scheduling while reducing the time your staff spends fielding calls to set, cancel, and reschedule appointments. You can use mass messaging to send information about operational changes, promotions, limited time offers, business updates, or anything else it’s important for your clients to know. PetDesk can help you engage these clients by sending messages to remind them of their appointments and offer resources, new promotions, or other services (such as veterinary house calls) related to the care they require. It’s ideal for post-exam follow-ups and rechecks, notifying clients when medications are ready for pick-up, easing patient concerns when routine lab results are favorable, and acknowledging and rescheduling appointment cancellations.
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