The Data Literacy Continuum and the Sandwich Shop –
Summary
Understanding where your customers are on the data literacy continuum was the subject of a very lively breakout discussion at BoS Conf Online Fall last month that used a sandwich shop to illustrate what it means and why it matters. It improves customer experience and time if they don’t have to reconsider their order at the point of purchase. This is the person who might say “Hmm, we’re making 100 individual sandwiches regularly for that group and when it’s picked up, they always slow everything down for all our customers as there are always last minute additions. • The sandwich shop example is pretty simple but is a snapshot of the types of users and levels of understanding that exist in most organizations. To learn more about the state of data literacy today and how analytics are the key to transforming modern businesses, read further: • 2021 State of Analytics: Why Users Demand Better • Reaching Data Fluency: Finding the Right Path for Your Organization
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