Modern SaaS shifts core ERP architectures
Summary
At the recent CCS Insight Predictions for 2022 and Beyond event, the analyst firm noted that since application platforms such as Microsoft 365, Salesforce and ServiceNow are present in every industry sector, they have become core components in enterprise IT. According to CCS Insight, their ubiquity in supporting productivity and streamlining operational workflows makes these platforms catalysts for accelerating the digital transformation of workforce, supply chain and customer processes. Bola Rotibi, a research director at CCS Insight, said IT leaders were starting to reassess enterprise systems due to the complexity involved in digital transformation initiatives. When Computer Weekly spoke to Deryck Mitchelson, director of digital and chief information security officer at NHS National Services Scotland earlier this year, he said that Covid-19 had been a catalyst for change. Rotibi said software such as ServiceNow, Salesforce and Microsoft Dynamics were used in multiple parts of an organisation and offer ease of access and usability among their key strengths when compared to traditional ERP systems.