IT Acronyms You Need to Know — From AIOps To WLA

▤ Summary

Service Level Agreement A Service Level Agreement is a contract that defines what services the provider will provide to the client, when those services are to be rendered by, what procedures should be taken if something goes wrong, and what will happen if either party breaches the contract. The details of an SLA can differ, but they are found in nearly all organizations that need to regulate and standardize the services IT provides to the rest of the organization.

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