Creatio’s chatbots and service workflows help Leroy Merlin to boost experience of 40K employees
Summary
Creatio, a global software company that provides a leading no-code/low-code platform for process management and CRM, has been a trusted partner for Leroy Merlin for customer service automation since 2017. The retailer now focuses on increasing adoption of new communication channels across the company and expanding ML usage to process pictures attached for additional information. It motivates us to develop the solution further, implement new exciting tools and achieve even better results,” Evgeniy Lobov, Business Applications Manager at Leroy Merlin. The company combines an intuitive low-code/no-code platform, best-in-class CRM and a robust BPM in a single solution to accelerate sales, marketing, service and operations for mid-size and large enterprises. For more information, please visit http://www.creatio.com LEROY MERLIN is a part of GROUP ADEO which boasts a workforce of 89,000 employees, 32 autonomous companies in 13 countries dedicated to 15 retail chains.
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