TeleFinity Partners with Malaz Technology in a Distribution Partnership in Saudi Arabia
Summary
“The Reliability and the advanced features of TeleFinity’s LogFinity recording solution, has been the main reason behind our partnership.” Said Muhammad M. Al-Mulki Managing Director of Malaz Technology.We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others.Malaz Technology has established a record of successful project completion for major clients in deferent industries such as Telecom, Education, Banking, Government, Military and Medical.It includes: LogFinity Pro, LogFinity IP, LogFinity Enterprise, and LogFinity Add-Ons: 911 Emergency Recording, Quality Management, and Fax Recording.”We are excited that Malaz Technology a major Avaya distributor in the Saudi market, has chosen LogFinity, this will enable us to extend our presence in the Saudi market.”Said Waseem Al-Ghanem, Founder and CEO of TeleFinity.He added “Malaz Technology with there highly trained and qualified technical team, together with TeleFinitys integrated solutions, will help us to meet critical customer needs.”LogFinity enables big to small organization to capture telephone, radio, and fax conversations for virtually any purpose, whether they are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect the organization from serious lawsuits.This partnership is part of the regional expansion strategy for TeleFinity in 2008 where it signed two more partnerships with leading telecommunication suppliers in the region.TeleFinity’s plan for 2009 is to further expand it partnerships in the Arab region and beyond.Besides LogFinity, TeleFinity offers several other Telephony solutions, ActFinity: a leading IVR solution, ConFinity: the call accounting and billing solution, ConFinity: the teleconference solution, and ActFinity HP: the healthcare dictation solution.In 2009 TeleFinity plans to enter the Enterprise software market with its own customer relationship management (CRM) solution, Human resource (HR) solution and content management system (CMS).About TeleFinityTeleFinity is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D, it delivers state-of-the-art, robust, reliable, scalable and cost effective products, in the sector of telephony communications.We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others.About Malaz TechnologyMalaz Technology & Communications was established in 2003.Malaz Technology has established a record of successful project completion for major clients in deferent industries such as Telecom, Education, Banking, Government, Military and Medical.
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